I just wanted to formally thank you for the work you and your team performed over the past couple of days. From ordering these printers (125+) through delivery and installation, you and your team were very professional, efficient, and courteous. Outstanding service!!!!!
Tom – IT Specialist
We have approximately 35 color/Black printers in mostly a production environment where downtime and poor print quality is totally unacceptable. Since going with Laser Line, their monitoring, repair and consumable services have saved my company thousands' of dollars, reduction in downtime,and machines that are constantly maintained. They continually provide recommendations for lowering printer cost and when purchasing/leasing new equipment.
Monica – HR Manager
Your staff is pleasant and professional and the response time to clear a jam, change a print cartridge or just fix an aging printer has been remarkable. I don't believe we have ever waited more than a few hours at most. I would have many disgruntled employees if I ever decided to even try a new vendor.
Stephanie – Payroll Administrator
After being with my previous copier company for decades, Laser Line showed me what I was missing out on. Mark (Corsi) was very upfront with my options and gave me exactly what I asked for a great price. When the machine came it was set up on my network quickly and even personalized for our company and users. I can’t wait to continue to work with Laser Line for the life of my machine and whatever comes next.
Maurice – Engineering CAD Manager
After placing a service call, it was indicated that I would receive the toner the subsequent day. The plant manager and myself were discussing the terms of the project when a representative of your company appeared. He was very professional in his demeanor. He displayed thorough knowledge of the task at hand. Not only did he replace the cartridge but provided maintenance to the laser jet, all the while not having to interfere with the meeting I was engaged in.
I was so impressed with this young man's professional integrity that I asked him to sit down while I called you to thank you for a job well done. You know from a few instances that I had with your company that if the quality provided by your company I feel is lacking I will echo that sentiment.Its service like this that I enjoy acknowledging and give accolades where there is just cause, and why I look forward in doing business with your company for the years ahead.
Maple Lawn Surgery Center
Bill was very kind. It was a simple solution but he did not make me feel silly!
7-10-18: Wonderful customer service... I called and then stopped by their office with a Canon laser printer that needed an error code reset (P07) per 1-800 Canon.... serviceman explained all my options at no charge... I decided to go ahead and spend the $40.00 diagnostic charge just in case it fixed the problem well enough to go back home and plug in the printer and kick the can down the road on replacing it. In the end it worked! Worth every penny of the $40 for the expertise, understanding all my options and making the best decision for my situation without wandering around the internet for several hours wondering if what I was reading applied or not. Thank you Laser Line!
Debbie – IT Manager
I just wanted to take a moment to let you know how pleased we are with your company and the printer service you provide. Both your sales representatives and your technicians display an extreme professionalism and are very attentive to our needs. The response time is exceptional! We hardly get off the phone from placing a call and your service technician is at our door ready to perform whatever service is required. Thank you for providing our company with exceptional printer management services.
It is wonderful to be able to call a company and just have then come out to repair our printers when needed. Plus they... have the toner that we need for our equipment. The toner sale includes installation and cleaning of the printer. A win win!read more
I work in the field. I am dependent on a HP Office Jet 250 (Portable Printer). My printer broke. I could see one of... the sprockets that feed the paper through had bent. I called LaserLine and asked if they would look at my printer. Laser Line cautioned me that often these printers were not repairable. I went to Lase Line with the thought that once they condemn the printer I will immediately go to Best Buy and purchase a new printer. Once at Laser Line, Tech Mr. Chad came and looked at my printer, Mr. Chad stated he thought he could fix the printer. About 20 minutes later Mr. Chad gave me my printer, it was working perfectly. I can’t imagine a more professional, responsive company. I was astounded my printer was repaired while I waited. Obviously, I strongly recommend this business.read more
I went to laser line today to get my brother printer door fixed. They were wonderful. Everyone was friendly and... courteous and they attended to me right away. Chad Martel was able to adjust the door immediately and I am eternally grateful. Thank you laser line for wonderful service.read more
My experience with Laser Line has been very positive. Our department use them for our office needs on a monthly basis.... They have been very responsive and have quickly rectified any issues that may have come up.read more
No complaints here. Our first experience using Laser Line for the big HP printer at the office... Left a vmail on... Thursday evening and rec'd a call back Fri morning. Tech came out that same morning & it was an "easy fix" and I'm back up and running. Would definitely recommend you give Laser Line a call if you are in need of some good advice re: your printer. Their response time was fantastic. SO glad that I called them.read more
I have been using Laser Line exclusively for almost 15 years now for our printers, copiers and supplies. Their... attention to detail, customer service and pricing are beyond compare. I am always referring friends and coworkers to them.read more
I have been working with Laser Line since 2001 and highly recommend them to any business that needs printer support. ... Response is quick and pricing competitive. Never have I seen a tech who was not pleasant and highly professional. They will take care of all of your printer needs including service, regardless if it is minor or major, as well as warranty repairs.read more