Since 1989, Laser Line has provided clients in the Baltimore-DC region with the right solutions of copier, printer, and networking products, service, and support, to maintain a safe and secure computing environment.
Laser Line President, Will McFarland, founded the company after noticing a demand for a service provider who not only sold printer-copier products but also remained a resource for the company, from equipment installation to support.
Laser Line works with clients to establish a relationship by understanding their business requirements and recommending cost-saving solutions.
These partnerships allow us to recommend and appropriate unique service programs for enhanced workforce productivity.
Laser Line’s cost-effective printer technology solutions will help you achieve your company goals effectively and efficiently.
We eliminate the need for excess supplies and obsolete consumables piled up in a closet, with our controlled inventory assistance. Controlling inventory results in cost savings.
Our premier printer remote monitoring system assures optimum IT productivity results and support, resulting in outstanding user satisfaction.
We aim to send the same technician for all of your print technology services. This assures familiarity with both your company and technology.
Our real data/reporting programs create awareness among decision-makers about the output of their print technology. We can show you exactly what is being used and the costs.
At Laser Line, we pride ourselves on our next business day service. Some issues will be taken care of the same day whenever possible.
Our philosophy is for our clients to feel as if they have their own printer technician on staff but not on their payroll. One of our mottoes is, “It’s simple. It’s print management. Just let go.” That means our service will keep you worry-free. We’ll handle the machine. You just put paper in and take paper out.
After placing a service call, it was indicated that I would receive the toner the subsequent day. The plant manager and myself were discussing the terms of the project when a representative of your company appeared. He was very professional in his demeanor. He displayed thorough knowledge of the task at hand. Not only did he replace the cartridge but provided maintenance to the laser jet, all the while not having to interfere with the meeting I was engaged in.
I was so impressed with this young man's professional integrity that I asked him to sit down while I called you to thank you for a job well done. You know from a few instances that I had with your company that if the quality provided by your company I feel is lacking I will echo that sentiment.Its service like this that I enjoy acknowledging and give accolades where there is just cause, and why I look forward in doing business with your company for the years ahead.
Dominic – IT Manager
I know of no better way to describe the level of satisfaction we have experienced with Laser Line over the past several years but to say, you make it easy for us to do business with you. There are many organizations in your space with which our company might do business. However, continuous outrageous service and ease of doing business continue to place Laser Line at the top of our preferred vendor list.
Please let your associates know that the work they do for our company does not go unnoticed.
Monica – HR Manager
Your staff is pleasant and professional and the response time to clear a jam, change a print cartridge or just fix an aging printer has been remarkable. I don't believe we have ever waited more than a few hours at most. I would have many disgruntled employees if I ever decided to even try a new vendor.
Debbie – IT Manager
I just wanted to take a moment to let you know how pleased we are with your company and the printer service you provide. Both your sales representatives and your technicians display an extreme professionalism and are very attentive to our needs. The response time is exceptional! We hardly get off the phone from placing a call and your service technician is at our door ready to perform whatever service is required. Thank you for providing our company with exceptional printer management services.
Tom – IT Specialist
We have approximately 35 color/Black printers in mostly a production environment where downtime and poor print quality is totally unacceptable. Since going with Laser Line, their monitoring, repair and consumable services have saved my company thousands' of dollars, reduction in downtime,and machines that are constantly maintained. They continually provide recommendations for lowering printer cost and when purchasing/leasing new equipment.
Maple Lawn Surgery Center
Bill was very kind. It was a simple solution but he did not make me feel silly!
Melody – Business Owner
Michael is a great representative of your company. He told me of the company history and it is very obvious that he is proud to work at Laser Line. He was patient, respectful and friendly. He asked questions about how I use my printers to allow him to offer advice and support in addition to simply repairing this particular problem. He was genuinely interested in how Laser Line could support me. I will continue to recommend Laser Line to associates. Your focus on customer service really sets you apart.
7-10-18: Wonderful customer service... I called and then stopped by their office with a Canon laser printer that needed an error code reset (P07) per 1-800 Canon.... serviceman explained all my options at no charge... I decided to go ahead and spend the $40.00 diagnostic charge just in case it fixed the problem well enough to go back home and plug in the printer and kick the can down the road on replacing it. In the end it worked! Worth every penny of the $40 for the expertise, understanding all my options and making the best decision for my situation without wandering around the internet for several hours wondering if what I was reading applied or not. Thank you Laser Line!
It is wonderful to be able to call a company and just have then come out to repair our printers when needed. Plus they... have the toner that we need for our equipment. The toner sale includes installation and cleaning of the printer. A win win!read more
I work in the field. I am dependent on a HP Office Jet 250 (Portable Printer). My printer broke. I could see one of... the sprockets that feed the paper through had bent. I called LaserLine and asked if they would look at my printer. Laser Line cautioned me that often these printers were not repairable. I went to Lase Line with the thought that once they condemn the printer I will immediately go to Best Buy and purchase a new printer. Once at Laser Line, Tech Mr. Chad came and looked at my printer, Mr. Chad stated he thought he could fix the printer. About 20 minutes later Mr. Chad gave me my printer, it was working perfectly. I can’t imagine a more professional, responsive company. I was astounded my printer was repaired while I waited. Obviously, I strongly recommend this business.read more
I went to laser line today to get my brother printer door fixed. They were wonderful. Everyone was friendly and... courteous and they attended to me right away. Chad Martel was able to adjust the door immediately and I am eternally grateful. Thank you laser line for wonderful service.read more
My experience with Laser Line has been very positive. Our department use them for our office needs on a monthly basis.... They have been very responsive and have quickly rectified any issues that may have come up.read more
No complaints here. Our first experience using Laser Line for the big HP printer at the office... Left a vmail on... Thursday evening and rec'd a call back Fri morning. Tech came out that same morning & it was an "easy fix" and I'm back up and running. Would definitely recommend you give Laser Line a call if you are in need of some good advice re: your printer. Their response time was fantastic. SO glad that I called them.read more
I have been using Laser Line exclusively for almost 15 years now for our printers, copiers and supplies. Their... attention to detail, customer service and pricing are beyond compare. I am always referring friends and coworkers to them.read more
I have been working with Laser Line since 2001 and highly recommend them to any business that needs printer support. ... Response is quick and pricing competitive. Never have I seen a tech who was not pleasant and highly professional. They will take care of all of your printer needs including service, regardless if it is minor or major, as well as warranty repairs.read more