If there’s one certainty in IT, it’s that things are uncertain.
Computers crash, software doesn’t work as it should, and problems occur. When they do, how you respond can be the difference between a minor hiccup and a full-blown business interruption. Are you leaving IT to chance?
Our fully-managed IT services suite provides you with 24/7 peace of mind, freeing you to focus on driving your business forward.
We monitor your systems, apply patches, protect against viruses, ensure successful backups, and more. We’ll catch (and fix) the minor problems before they become big ones. In many cases before you’re even aware that there’s an issue.
We’re here to help you take the hassle out of IT management so that you can focus on your business.
Our offerings include:
Our data backup and continuity solution ensures your critical information is secure, backed up, and accessible whenever you need it.
Even during a network failure or a disaster, you’ll never have to worry about data loss again.
We also offer various custom projects designed to help optimize your IT infrastructure – including software installations, migrations, setups and configurations, and more.
There are more than 85 projects to choose from.
Best of all, our technicians can perform the work overnight or over the weekend, so there’s no interruption or downtime at your office.
We have approximately 35 color/Black printers in mostly a production environment where downtime and poor print quality is totally unacceptable. Since going with Laser Line, their monitoring, repair and consumable services have saved my company thousands' of dollars, reduction in downtime,and machines that are constantly maintained. They continually provide recommendations for lowering printer cost and when purchasing/leasing new equipment.
Bill was very kind. It was a simple solution but he did not make me feel silly!
Maggie, our receptionist, also loves working with your customer service department. She said everyone is very courteous, reliable and the response time is incredible. Keep up the great work and we look forward to working with James and Laser Line for our printing needs in the future.
Your staff is pleasant and professional and the response time to clear a jam, change a print cartridge or just fix an aging printer has been remarkable. I don't believe we have ever waited more than a few hours at most. I would have many disgruntled employees if I ever decided to even try a new vendor.
I just wanted to formally thank you for the work you and your team performed over the past couple of days. From ordering these printers (125+) through delivery and installation, you and your team were very professional, efficient, and courteous. Outstanding service!!!!!
I just wanted to take a moment to let you know how pleased we are with your company and the printer service you provide. Both your sales representatives and your technicians display an extreme professionalism and are very attentive to our needs. The response time is exceptional! We hardly get off the phone from placing a call and your service technician is at our door ready to perform whatever service is required. Thank you for providing our company with exceptional printer management services.
Our primary call center staff no longer have to serve as a warehouse managers and delivery agents for the dozens of models of printer toner needed to support over 200 printers on our two campuses, nor do we need to have our second tier support personnel spending countless hours diagnosing printer failures only to eventually have to send the device out to a vendor for repairs.The time savings alone made this a very profitable solution for us but the other benefits are numerous.
Michael is a great representative of your company. He told me of the company history and it is very obvious that he is proud to work at Laser Line. He was patient, respectful and friendly. He asked questions about how I use my printers to allow him to offer advice and support in addition to simply repairing this particular problem. He was genuinely interested in how Laser Line could support me. I will continue to recommend Laser Line to associates. Your focus on customer service really sets you apart.