Michael is a great representative of your company. He told me of the company history and it is very obvious that he is proud to work at Laser Line. He was patient, respectful and friendly. He asked questions about how I use my printers to allow him to offer advice and support in addition to simply repairing this particular problem. He was genuinely interested in how Laser Line could support me. I will continue to recommend Laser Line to associates. Your focus on customer service really sets you apart.
Your staff is pleasant and professional and the response time to clear a jam, change a print cartridge or just fix an aging printer has been remarkable. I don't believe we have ever waited more than a few hours at most. I would have many disgruntled employees if I ever decided to even try a new vendor.
Our primary call center staff no longer have to serve as a warehouse managers and delivery agents for the dozens of models of printer toner needed to support over 200 printers on our two campuses, nor do we need to have our second tier support personnel spending countless hours diagnosing printer failures only to eventually have to send the device out to a vendor for repairs.The time savings alone made this a very profitable solution for us but the other benefits are numerous.
I know of no better way to describe the level of satisfaction we have experienced with Laser Line over the past several years but to say, you make it easy for us to do business with you. There are many organizations in your space with which our company might do business. However, continuous outrageous service and ease of doing business continue to place Laser Line at the top of our preferred vendor list.
Please let your associates know that the work they do for our company does not go unnoticed.
Bill was very kind. It was a simple solution but he did not make me feel silly!
7-10-18: Wonderful customer service... I called and then stopped by their office with a Canon laser printer that needed an error code reset (P07) per 1-800 Canon.... serviceman explained all my options at no charge... I decided to go ahead and spend the $40.00 diagnostic charge just in case it fixed the problem well enough to go back home and plug in the printer and kick the can down the road on replacing it. In the end it worked! Worth every penny of the $40 for the expertise, understanding all my options and making the best decision for my situation without wandering around the internet for several hours wondering if what I was reading applied or not. Thank you Laser Line!
Maggie, our receptionist, also loves working with your customer service department. She said everyone is very courteous, reliable and the response time is incredible. Keep up the great work and we look forward to working with James and Laser Line for our printing needs in the future.
I just wanted to take a moment to let you know how pleased we are with your company and the printer service you provide. Both your sales representatives and your technicians display an extreme professionalism and are very attentive to our needs. The response time is exceptional! We hardly get off the phone from placing a call and your service technician is at our door ready to perform whatever service is required. Thank you for providing our company with exceptional printer management services.