Since 1989, Laser Line has provided the right Document Output solution for small businesses to Fortune 100 companies. From printers and supplies to service and support, businesses trust Laser Line for product expertise and customer service.
Laser Line uses a proven system to better manage printer fleets and related costs for our customers. By evaluating best practices, your current environment, the latest in print technologies, and your back-office operations, we can offer you a firm mix of services that reduces your support costs, supply costs and even extend the life of your printers. This ensures our trained and certified team members recommend appropriate solutions for enhanced workforce productivity, always guaranteeing the highest standard of customer service.
How much is your time worth? When a server goes down or your system is under a cyber attack, your time can be priceless. However, you’re still getting bogged down with calls for printer repairs.
Not anymore.
Check out our awesome introduction video starring our favorite IT Manager, Smarty McPage!
By engaging Laser Line and allowing our experienced and knowledgeable technicians to take those printer service calls off your plate, not only will you free up time for more important IT issues, you may even have time for lunch!
Using Laser Line for your printer repairs is like having your own printer technician on staff but not on your payroll.
But that’s not all by a long shot!
We deliver supplies, offer several print management programs and best of all we’re local!
Based in Jessup, Maryland, our fleet of technicians cover all of Baltimore, Washington, D.C., and Northern Virginia every single day. Most often, we’re able to assist you within hours, not days. When you call Laser Line for service or supplies, we do something amazing in this day and age; we answer the phone! Our staff is our family and we’ll never outsource our customer service to some automated response system. When you call us, you speak to US.
We also have several ways to reach us on our Service Request or Contact Us pages, so be sure to find the contact method that works best for you.
Our signature program is still the jewel in our business crown and our customers still find it hard to believe after all these years.
NO CONTRACT.
Yep, you read that right.
To get started with Laser Line, there’s nothing to sign. A handshake will do. Just give us fifteen minutes to show you how we can save you time, money, and headaches.
Take a look around while you’re here and see what else we have to offer. Better yet, call us today and we’ll be happy to tell you in person! 410-636-1700 or just fill out our contact form.
Bill was very kind. It was a simple solution but he did not make me feel silly!
7-10-18: Wonderful customer service... I called and then stopped by their office with a Canon laser printer that needed an error code reset (P07) per 1-800 Canon.... serviceman explained all my options at no charge... I decided to go ahead and spend the $40.00 diagnostic charge just in case it fixed the problem well enough to go back home and plug in the printer and kick the can down the road on replacing it. In the end it worked! Worth every penny of the $40 for the expertise, understanding all my options and making the best decision for my situation without wandering around the internet for several hours wondering if what I was reading applied or not. Thank you Laser Line!
After being with my previous copier company for decades, Laser Line showed me what I was missing out on. Mark (Corsi) was very upfront with my options and gave me exactly what I asked for a great price. When the machine came it was set up on my network quickly and even personalized for our company and users. I can’t wait to continue to work with Laser Line for the life of my machine and whatever comes next.
After placing a service call, it was indicated that I would receive the toner the subsequent day. The plant manager and myself were discussing the terms of the project when a representative of your company appeared. He was very professional in his demeanor. He displayed thorough knowledge of the task at hand. Not only did he replace the cartridge but provided maintenance to the laser jet, all the while not having to interfere with the meeting I was engaged in.
I was so impressed with this young man's professional integrity that I asked him to sit down while I called you to thank you for a job well done. You know from a few instances that I had with your company that if the quality provided by your company I feel is lacking I will echo that sentiment.Its service like this that I enjoy acknowledging and give accolades where there is just cause, and why I look forward in doing business with your company for the years ahead.
We have approximately 35 color/Black printers in mostly a production environment where downtime and poor print quality is totally unacceptable. Since going with Laser Line, their monitoring, repair and consumable services have saved my company thousands' of dollars, reduction in downtime,and machines that are constantly maintained. They continually provide recommendations for lowering printer cost and when purchasing/leasing new equipment.
Your staff is pleasant and professional and the response time to clear a jam, change a print cartridge or just fix an aging printer has been remarkable. I don't believe we have ever waited more than a few hours at most. I would have many disgruntled employees if I ever decided to even try a new vendor.
I know of no better way to describe the level of satisfaction we have experienced with Laser Line over the past several years but to say, you make it easy for us to do business with you. There are many organizations in your space with which our company might do business. However, continuous outrageous service and ease of doing business continue to place Laser Line at the top of our preferred vendor list.
Please let your associates know that the work they do for our company does not go unnoticed.
Maggie, our receptionist, also loves working with your customer service department. She said everyone is very courteous, reliable and the response time is incredible. Keep up the great work and we look forward to working with James and Laser Line for our printing needs in the future.