Since 1989, Laser Line has provided the right Document Output solution for small businesses to Fortune 100 companies. From printers and supplies to service and support, businesses trust Laser Line for product expertise and customer service.
Laser Line uses a proven system to better manage printer fleets and related costs for our customers. By evaluating best practices, your current environment, the latest in print technologies, and your back-office operations, we can offer you a firm mix of services that reduces your support costs, supply costs and even extend the life of your printers. This ensures our trained and certified team members recommend appropriate solutions for enhanced workforce productivity, always guaranteeing the highest standard of customer service.
How much is your time worth? When a server goes down or your system is under a cyber attack, your time can be priceless. However, you’re still getting bogged down with calls for printer repairs.
Not anymore.
Check out our awesome introduction video starring our favorite IT Manager, Smarty McPage!
By engaging Laser Line and allowing our experienced and knowledgeable technicians to take those printer service calls off your plate, not only will you free up time for more important IT issues, you may even have time for lunch!
Using Laser Line for your printer repairs is like having your own printer technician on staff but not on your payroll.
But that’s not all by a long shot!
We deliver supplies, offer several print management programs and best of all we’re local!
Based in Jessup, Maryland, our fleet of technicians cover all of Baltimore, Washington, D.C., and Northern Virginia every single day. Most often, we’re able to assist you within hours, not days. When you call Laser Line for service or supplies, we do something amazing in this day and age; we answer the phone! Our staff is our family and we’ll never outsource our customer service to some automated response system. When you call us, you speak to US.
We also have several ways to reach us on our Service Request or Contact Us pages, so be sure to find the contact method that works best for you.
Our signature program is still the jewel in our business crown and our customers still find it hard to believe after all these years.
NO CONTRACT.
Yep, you read that right.
To get started with Laser Line, there’s nothing to sign. A handshake will do. Just give us fifteen minutes to show you how we can save you time, money, and headaches.
Take a look around while you’re here and see what else we have to offer. Better yet, call us today and we’ll be happy to tell you in person! 410-636-1700 or just fill out our contact form.
Your staff is pleasant and professional and the response time to clear a jam, change a print cartridge or just fix an aging printer has been remarkable. I don't believe we have ever waited more than a few hours at most. I would have many disgruntled employees if I ever decided to even try a new vendor.
Maggie, our receptionist, also loves working with your customer service department. She said everyone is very courteous, reliable and the response time is incredible. Keep up the great work and we look forward to working with James and Laser Line for our printing needs in the future.
7-10-18: Wonderful customer service... I called and then stopped by their office with a Canon laser printer that needed an error code reset (P07) per 1-800 Canon.... serviceman explained all my options at no charge... I decided to go ahead and spend the $40.00 diagnostic charge just in case it fixed the problem well enough to go back home and plug in the printer and kick the can down the road on replacing it. In the end it worked! Worth every penny of the $40 for the expertise, understanding all my options and making the best decision for my situation without wandering around the internet for several hours wondering if what I was reading applied or not. Thank you Laser Line!
We have approximately 35 color/Black printers in mostly a production environment where downtime and poor print quality is totally unacceptable. Since going with Laser Line, their monitoring, repair and consumable services have saved my company thousands' of dollars, reduction in downtime,and machines that are constantly maintained. They continually provide recommendations for lowering printer cost and when purchasing/leasing new equipment.
Michael is a great representative of your company. He told me of the company history and it is very obvious that he is proud to work at Laser Line. He was patient, respectful and friendly. He asked questions about how I use my printers to allow him to offer advice and support in addition to simply repairing this particular problem. He was genuinely interested in how Laser Line could support me. I will continue to recommend Laser Line to associates. Your focus on customer service really sets you apart.
After placing a service call, it was indicated that I would receive the toner the subsequent day. The plant manager and myself were discussing the terms of the project when a representative of your company appeared. He was very professional in his demeanor. He displayed thorough knowledge of the task at hand. Not only did he replace the cartridge but provided maintenance to the laser jet, all the while not having to interfere with the meeting I was engaged in.
I was so impressed with this young man's professional integrity that I asked him to sit down while I called you to thank you for a job well done. You know from a few instances that I had with your company that if the quality provided by your company I feel is lacking I will echo that sentiment.Its service like this that I enjoy acknowledging and give accolades where there is just cause, and why I look forward in doing business with your company for the years ahead.
Our primary call center staff no longer have to serve as a warehouse managers and delivery agents for the dozens of models of printer toner needed to support over 200 printers on our two campuses, nor do we need to have our second tier support personnel spending countless hours diagnosing printer failures only to eventually have to send the device out to a vendor for repairs.The time savings alone made this a very profitable solution for us but the other benefits are numerous.
I just wanted to take a moment to let you know how pleased we are with your company and the printer service you provide. Both your sales representatives and your technicians display an extreme professionalism and are very attentive to our needs. The response time is exceptional! We hardly get off the phone from placing a call and your service technician is at our door ready to perform whatever service is required. Thank you for providing our company with exceptional printer management services.