We guarantee 4 hour service response time.
Our technical support teams work together with our logistics team to provide our technicians with every item needed to support your fleet.
Inventory management, supply line management, and product research are all used to support you.
Supplies needed? We’ve got you covered. Service? Got it. Maintenance Kits? Drums? Color toners? We’re there when you need us.
All service & maintenance is performed on-site unless otherwise requested.
Our well-stocked warehouse and mobile inventories allow our technicians to complete most repairs during the initial visit. Machines requiring additional service for more complex issues will be picked up, repaired, and returned to the customer’s location upon completion of the service.
Our programs are “bundled,” meaning repair, service, and supplies are included in the package, saving you time and money!
We strongly believe in and provide preventative maintenance services to increase equipment life, output quality, and reliability.
Our proactive service philosophy greatly reduces inconvenient, costly downtime and Total Cost of Ownership (TCO). Laser Line’s preventative maintenance procedures meet or exceed the manufacturer’s specifications for repair.
Whether you need service for one printer, copier, or multifunction device, or you want to blanket your entire fleet with one of our comprehensive agreements, we are always more than happy to speak with you.
Put the Paper in, Take the Paper Out. We’ll Do the Rest.
Contact us today to find out how Laser Line helps you with ongoing service and repair.»
Your staff is pleasant and professional and the response time to clear a jam, change a print cartridge or just fix an aging printer has been remarkable. I don't believe we have ever waited more than a few hours at most. I would have many disgruntled employees if I ever decided to even try a new vendor.
Michael is a great representative of your company. He told me of the company history and it is very obvious that he is proud to work at Laser Line. He was patient, respectful and friendly. He asked questions about how I use my printers to allow him to offer advice and support in addition to simply repairing this particular problem. He was genuinely interested in how Laser Line could support me. I will continue to recommend Laser Line to associates. Your focus on customer service really sets you apart.
I just wanted to formally thank you for the work you and your team performed over the past couple of days. From ordering these printers (125+) through delivery and installation, you and your team were very professional, efficient, and courteous. Outstanding service!!!!!
I just wanted to take a moment to let you know how pleased we are with your company and the printer service you provide. Both your sales representatives and your technicians display an extreme professionalism and are very attentive to our needs. The response time is exceptional! We hardly get off the phone from placing a call and your service technician is at our door ready to perform whatever service is required. Thank you for providing our company with exceptional printer management services.
We have approximately 35 color/Black printers in mostly a production environment where downtime and poor print quality is totally unacceptable. Since going with Laser Line, their monitoring, repair and consumable services have saved my company thousands' of dollars, reduction in downtime,and machines that are constantly maintained. They continually provide recommendations for lowering printer cost and when purchasing/leasing new equipment.
Bill was very kind. It was a simple solution but he did not make me feel silly!
After being with my previous copier company for decades, Laser Line showed me what I was missing out on. Mark (Corsi) was very upfront with my options and gave me exactly what I asked for a great price. When the machine came it was set up on my network quickly and even personalized for our company and users. I can’t wait to continue to work with Laser Line for the life of my machine and whatever comes next.
I know of no better way to describe the level of satisfaction we have experienced with Laser Line over the past several years but to say, you make it easy for us to do business with you. There are many organizations in your space with which our company might do business. However, continuous outrageous service and ease of doing business continue to place Laser Line at the top of our preferred vendor list.
Please let your associates know that the work they do for our company does not go unnoticed.