Michael is a great representative of your company. He told me of the company history and it is very obvious that he is proud to work at Laser Line. He was patient, respectful and friendly. He asked questions about how I use my printers to allow him to offer advice and support in addition to simply repairing this particular problem. He was genuinely interested in how Laser Line could support me. I will continue to recommend Laser Line to associates. Your focus on customer service really sets you apart.
Our primary call center staff no longer have to serve as a warehouse managers and delivery agents for the dozens of models of printer toner needed to support over 200 printers on our two campuses, nor do we need to have our second tier support personnel spending countless hours diagnosing printer failures only to eventually have to send the device out to a vendor for repairs.The time savings alone made this a very profitable solution for us but the other benefits are numerous.
After placing a service call, it was indicated that I would receive the toner the subsequent day. The plant manager and myself were discussing the terms of the project when a representative of your company appeared. He was very professional in his demeanor. He displayed thorough knowledge of the task at hand. Not only did he replace the cartridge but provided maintenance to the laser jet, all the while not having to interfere with the meeting I was engaged in.
I was so impressed with this young man's professional integrity that I asked him to sit down while I called you to thank you for a job well done. You know from a few instances that I had with your company that if the quality provided by your company I feel is lacking I will echo that sentiment.Its service like this that I enjoy acknowledging and give accolades where there is just cause, and why I look forward in doing business with your company for the years ahead.
After being with my previous copier company for decades, Laser Line showed me what I was missing out on. Mark (Corsi) was very upfront with my options and gave me exactly what I asked for a great price. When the machine came it was set up on my network quickly and even personalized for our company and users. I can’t wait to continue to work with Laser Line for the life of my machine and whatever comes next.
I just wanted to formally thank you for the work you and your team performed over the past couple of days. From ordering these printers (125+) through delivery and installation, you and your team were very professional, efficient, and courteous. Outstanding service!!!!!
We have approximately 35 color/Black printers in mostly a production environment where downtime and poor print quality is totally unacceptable. Since going with Laser Line, their monitoring, repair and consumable services have saved my company thousands' of dollars, reduction in downtime,and machines that are constantly maintained. They continually provide recommendations for lowering printer cost and when purchasing/leasing new equipment.
Your staff is pleasant and professional and the response time to clear a jam, change a print cartridge or just fix an aging printer has been remarkable. I don't believe we have ever waited more than a few hours at most. I would have many disgruntled employees if I ever decided to even try a new vendor.
Bill was very kind. It was a simple solution but he did not make me feel silly!