Service and Supplies Requests

I just wanted to take a moment to let you know how pleased we are with your company and the printer service you provide. Both your sales representatives and your technicians display an extreme professionalism and are very attentive to our needs.  The response time is exceptional!   We hardly get off the phone from placing a call and your service technician is at our door ready to perform whatever service is required. Thank you for providing our company with exceptional printer management services.

I just wanted to formally thank you for the work you and your team performed over the past couple of days. From ordering these printers (125+) through delivery and installation, you and your team were very professional, efficient, and courteous. Outstanding service!!!!!

I know of no better way to describe the level of satisfaction we have experienced with Laser Line over the past several years but to say, you make it easy for us to do business with you. There are many organizations in your space with which our company might do business. However, continuous outrageous service and ease of doing business continue to place Laser Line at the top of our preferred vendor list.

Please let your associates know that the work they do for our company does not go unnoticed.

Your staff is pleasant and professional and the response time to clear a jam, change a print cartridge or just fix an aging printer has been remarkable. I don't believe we have ever waited more than a few hours at most. I would have many disgruntled employees if I ever decided to even try a new vendor.

We have approximately 35 color/Black printers in mostly a production environment where downtime and poor print quality is totally unacceptable.  Since going with Laser Line, their monitoring, repair and consumable services have saved my company thousands' of dollars, reduction in downtime,and machines that are constantly maintained. They continually provide recommendations for lowering printer cost and when purchasing/leasing new equipment.

After being with my previous copier company for decades, Laser Line showed me what I was missing out on.  Mark (Corsi) was very upfront with my options and gave me exactly what I asked for a great price.  When the machine came it was set up on my network quickly and even personalized for our company and users.  I can’t wait to continue to work with Laser Line for the life of my machine and whatever comes next.

Bill was very kind. It was a simple solution but he did not make me feel silly!

Maggie, our receptionist, also loves working with your customer service department. She said everyone is very courteous, reliable and the response time is incredible. Keep up the great work and we look forward to working with James and Laser Line for our printing needs in the future.