We guarantee 4 hour service response time.
Our technical support teams work together with our logistics team to provide our technicians with every item needed to support your fleet.
Inventory management, supply line management, and product research are all used to support you.
Supplies needed? We’ve got you covered. Service? Got it. Maintenance Kits? Drums? Color toners? We’re there when you need us.
All service & maintenance is performed on-site unless otherwise requested.
Our well-stocked warehouse and mobile inventories allow our technicians to complete most repairs during the initial visit. Machines requiring additional service for more complex issues will be picked up, repaired, and returned to the customer’s location upon completion of the service.
Our programs are “bundled,” meaning repair, service, and supplies are included in the package, saving you time and money!
We strongly believe in and provide preventative maintenance services to increase equipment life, output quality, and reliability.
Our proactive service philosophy greatly reduces inconvenient, costly downtime and Total Cost of Ownership (TCO). Laser Line’s preventative maintenance procedures meet or exceed the manufacturer’s specifications for repair.
Whether you need service for one printer, copier, or multifunction device, or you want to blanket your entire fleet with one of our comprehensive agreements, we are always more than happy to speak with you.
Put the Paper in, Take the Paper Out. We’ll Do the Rest.
Contact us today to find out how Laser Line helps you with ongoing service and repair.»
Bill was very kind. It was a simple solution but he did not make me feel silly!
I just wanted to formally thank you for the work you and your team performed over the past couple of days. From ordering these printers (125+) through delivery and installation, you and your team were very professional, efficient, and courteous. Outstanding service!!!!!
7-10-18: Wonderful customer service... I called and then stopped by their office with a Canon laser printer that needed an error code reset (P07) per 1-800 Canon.... serviceman explained all my options at no charge... I decided to go ahead and spend the $40.00 diagnostic charge just in case it fixed the problem well enough to go back home and plug in the printer and kick the can down the road on replacing it. In the end it worked! Worth every penny of the $40 for the expertise, understanding all my options and making the best decision for my situation without wandering around the internet for several hours wondering if what I was reading applied or not. Thank you Laser Line!
We have approximately 35 color/Black printers in mostly a production environment where downtime and poor print quality is totally unacceptable. Since going with Laser Line, their monitoring, repair and consumable services have saved my company thousands' of dollars, reduction in downtime,and machines that are constantly maintained. They continually provide recommendations for lowering printer cost and when purchasing/leasing new equipment.
After being with my previous copier company for decades, Laser Line showed me what I was missing out on. Mark (Corsi) was very upfront with my options and gave me exactly what I asked for a great price. When the machine came it was set up on my network quickly and even personalized for our company and users. I can’t wait to continue to work with Laser Line for the life of my machine and whatever comes next.
Our primary call center staff no longer have to serve as a warehouse managers and delivery agents for the dozens of models of printer toner needed to support over 200 printers on our two campuses, nor do we need to have our second tier support personnel spending countless hours diagnosing printer failures only to eventually have to send the device out to a vendor for repairs.The time savings alone made this a very profitable solution for us but the other benefits are numerous.
Your staff is pleasant and professional and the response time to clear a jam, change a print cartridge or just fix an aging printer has been remarkable. I don't believe we have ever waited more than a few hours at most. I would have many disgruntled employees if I ever decided to even try a new vendor.
I know of no better way to describe the level of satisfaction we have experienced with Laser Line over the past several years but to say, you make it easy for us to do business with you. There are many organizations in your space with which our company might do business. However, continuous outrageous service and ease of doing business continue to place Laser Line at the top of our preferred vendor list.
Please let your associates know that the work they do for our company does not go unnoticed.