Michael is a great representative of your company. He told me of the company history and it is very obvious that he is proud to work at Laser Line. He was patient, respectful and friendly. He asked questions about how I use my printers to allow him to offer advice and support in addition to simply repairing this particular problem. He was genuinely interested in how Laser Line could support me. I will continue to recommend Laser Line to associates. Your focus on customer service really sets you apart.
Maple Lawn Surgery Center
Bill was very kind. It was a simple solution but he did not make me feel silly!
Kendyll – IT Director
I just wanted to formally thank you for the work you and your team performed over the past couple of days. From ordering these printers (125+) through delivery and installation, you and your team were very professional, efficient, and courteous. Outstanding service!!!!!
Ray – IT Manager
Our primary call center staff no longer have to serve as a warehouse managers and delivery agents for the dozens of models of printer toner needed to support over 200 printers on our two campuses, nor do we need to have our second tier support personnel spending countless hours diagnosing printer failures only to eventually have to send the device out to a vendor for repairs.The time savings alone made this a very profitable solution for us but the other benefits are numerous.
Dominic – IT Manager
I know of no better way to describe the level of satisfaction we have experienced with Laser Line over the past several years but to say, you make it easy for us to do business with you. There are many organizations in your space with which our company might do business. However, continuous outrageous service and ease of doing business continue to place Laser Line at the top of our preferred vendor list.
Please let your associates know that the work they do for our company does not go unnoticed.
Stephanie – Payroll Administrator
After being with my previous copier company for decades, Laser Line showed me what I was missing out on. Mark (Corsi) was very upfront with my options and gave me exactly what I asked for a great price. When the machine came it was set up on my network quickly and even personalized for our company and users. I can’t wait to continue to work with Laser Line for the life of my machine and whatever comes next.
Tom – IT Specialist
We have approximately 35 color/Black printers in mostly a production environment where downtime and poor print quality is totally unacceptable. Since going with Laser Line, their monitoring, repair and consumable services have saved my company thousands' of dollars, reduction in downtime,and machines that are constantly maintained. They continually provide recommendations for lowering printer cost and when purchasing/leasing new equipment.
Kanda – Department Manager
Maggie, our receptionist, also loves working with your customer service department. She said everyone is very courteous, reliable and the response time is incredible. Keep up the great work and we look forward to working with James and Laser Line for our printing needs in the future.
It is wonderful to be able to call a company and just have then come out to repair our printers when needed. Plus they have the toner that we need for our equipment. The toner sale includes installation and cleaning of the printer. A win win!
I work in the field. I am dependent on a HP Office Jet 250 (Portable Printer). My printer broke. I could see one of the sprockets that feed the paper through had bent. I called LaserLine and asked if they would look at my printer. Laser Line cautioned me that often these printers were not repairable. I went to Lase Line with the thought that once they condemn the printer I will immediately go to Best Buy and purchase a new printer. Once at Laser Line, Tech Mr. Chad came and looked at my printer, Mr. Chad stated he thought he could fix the printer. About 20 minutes later Mr. Chad gave me my printer, it was working perfectly. I can’t imagine a more professional, responsive company. I was astounded my printer was repaired while I waited. Obviously, I strongly recommend this business.
I went to laser line today to get my brother printer door fixed. They were wonderful. Everyone was friendly and courteous and they attended to me right away. Chad Martel was able to adjust the door immediately and I am eternally grateful. Thank you laser line for wonderful service.
My experience with Laser Line has been very positive. Our department use them for our office needs on a monthly basis. They have been very responsive and have quickly rectified any issues that may have come up.
No complaints here. Our first experience using Laser Line for the big HP printer at the office... Left a vmail on Thursday evening and rec'd a call back Fri morning. Tech came out that same morning & it was an "easy fix" and I'm back up and running. Would definitely recommend you give Laser Line a call if you are in need of some good advice re: your printer. Their response time was fantastic. SO glad that I called them.
I have been using Laser Line exclusively for almost 15 years now for our printers, copiers and supplies. Their attention to detail, customer service and pricing are beyond compare. I am always referring friends and coworkers to them.
Love Laser Line!!! They are incredibly responsive, professional and knowledeable. I've used them for years and have been very satisfied with their services and the cost.
I have been working with Laser Line since 2001 and highly recommend them to any business that needs printer support. Response is quick and pricing competitive. Never have I seen a tech who was not pleasant and highly professional. They will take care of all of your printer needs including service, regardless if it is minor or major, as well as warranty repairs.
